Shipping & Returns
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Shipping-
Delivery Date will be arranged with you when completion of your order is near.
Depending on chosen shipping method your order will either be shipped out under our nationwide delivery service in which our couriers will collect the items fully packaged from us and deliver directly to you. If in North Wales we will deliver the items ourselves under our own delivery service.
Shipping and lead times vary throughout the year. Items are generally ready to ship in 21-28days but can be up to 5-6 weeks in busy periods. Please message should you require a exact current timeframe, specific date or arrival sooner than above and we will always try our best to accommodate.
Item will be fully packaged using cardboard, tubing, bubble wrap and shrink wrap as and where necessary for full protection during transit.
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Assembly-
This Item will arrive completed but semi collapsed and needs some assembly for transit and access purposes. This means shipping costs can be kept at a reasonable rate and the item will fit through any door ways or access points. 8 screws and 1 bolt each side need fastening. Simply screw the top to the base using a standard screwdriver. Our items are designed for ease of assembly with no prior knowledge or experienced required and can be assembled in minutes with the fixings we provide. Should instructions be required we are more than happy to help with this.
All items are sent as above unless in our local north wales delivery zone and assembly is selected (where available) at the given rate at checkout.
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Returns-
We want nothing more than you to love the product you ordered but we understand sometimes you can change your mind.
With all our items being made to order we have to operate our returns policy a little different to your off the shelf furniture store as you can understand, each item is crafted specifically to your requirements just for you . But we still have a better returns policy however than our competitors offer!
You can return your order within 14 days from receiving for a full refund on all standard items from our store. After this cancellation period is up we have a secondary returns period our 28 day exchange policy from receiving your item for a exchange with any other items, styles or colours from our catalogue.
We shall arrange for your item to be changed over at your cost unless error of our own please see below.
Should your item you receive be incorrect please contact us immediately and we will arrange for the correct item to be exchanged for you. We will get this sorted for you as quickly as possible and of course let you use your current item for the short period in which we take to exchange the item.
This does not apply to bespoke orders.
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Bespoke Orders-
On bespoke and custom made items we have a no refunds policy. This is due to the item being specifically made for you by us and it therefore cannot be re sold or re used. Please take this into consideration when ordering bespoke items, we are making this item for you and this item is not one of our standard store items so has to be treated a little differently.
No matter how small the alteration or change to the item from our standard store items any item that has been changed, altered or made specifically to your requirements qualifies as a bespoke item. This is anything that is not on our online store or anything that is that has been changed specifically for our customers.
We care first about customer satisfaction so we will work with you in any way to make any changes or replace the items you aren't completely satisfied with even on our bespoke orders. Whilst you cant return your bespoke items for a refund we will work with you to make sure you are completely satisfied with your items even if it means replacing them or making alterations to them to fit your specifications.
so don't worry you're in safe hands we never leave customers left unhappy and always work with them to make sure their pieces of furniture are exactly as desired!
we understand its a purchase you want to love and we want you to love it as well so even if it means we must recreate or make changes we will work with you to do so as we understand having a no refund policy isn't ideal if your receive a item and it isn't exactly what you had imagined but unfortunately due to the items being custom made its something we have to implement so we can keep making bespoke and custom made items for all our lovely customers who require them!
So please order away and know you're in safe hands and we will do everything in our power to make sure the final result is exactly as you imagined !
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Please email us at contact@snowdoniarusticpine.co.uk
Faulty or damaged items: Please email us at contact@snowdoniarusticpine.co.uk, within 24hrs of receiving delivery. Please send a photo of the damaged/faulty item. We will then be able to discuss a replacement for you as soon as possible.
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